Administration Team

She/Her

Lisa

Secretary

I have worked at PHC in the Liverpool office for over 14 years. I enjoy the everyday interactions with the patients and try and make them feel as comfortable as possible.

She/Her

Delia

Billing and Collections Manager

I have worked at Psychological Healthcare for 18 years and I truly love my job.  Solving problems with insurance, billing and payment issues feels like detective work, which I find gratifying and fun.  I work directly with our clinicians to answer any coding, payment or billing questions. Responding promptly is very important to me, so you can count on my support.  I am also a great resource for your clients if they have complicated insurance issues or questions about coverage. We have a wonderful administrative team here at PHC, which makes coming to work a pleasure!

She/Her

Jackie, Erin and April

We have worked for PHC with over 20 years combined experience.   We provide compassionate,  knowledgeable and empathetic care during your Intake process.  We take pride in placing you with the best provider for your mental health needs.

She/Her

Shawn

I have been with PHC for over 21 years. I have a BA in Psychology with a minor in Society in Human Services from SUNY Potsdam. I’ve been certified and doing medical billing since 1997 in different venues, but PHC had me right at the interview. It’s family here, providers and a whole lot of the patients that I have been able to help with their accounts at the front/side desk and then on phone over the years. I have done almost every job from front/side desk, insurance/patient payment posting, and of course billing. I am currently working in our billing department.

She/Her

Doreen

Front Desk Administrative Assistant

I have worked here five years. I schedule appointments and  reach out to our providers.

She/Her

Kelsey

Front Desk Administrative Assistant

Hello! I have worked at PHC for 1 year. I have really been enjoying working at PHC. I love being able to support our patients with  any questions they might have about becoming a new patient or helping them get ready and feel confident about their first appointment. Typically I help patients with communicating with their providers outside of appointments, instructing them on our portal and how it is used, I help with collecting copays and balances, scheduling or cancelling their appointments and, answering any questions they may have about PHC. Being able to help patients and our providers is the most rewarding part of this job to me. It’s been a really fun and relaxed enviorment!

She/Her

Christine

Billing

I have worked at PHC for 19 years. I have worked in many departments here, I am currently in the billing department. If you had any questions regarding your bill or any insurance changes you would contact me.

She/Her

Kelley

Office Manager

I’ve been at PHC for over 20 years providing administrative support at the Radisson Office and for Telehealth. I’m happy to assist you with appointments, making payments on your account, and other general inquiries.

She/Her

Melissa –

Billing

I have worked at PHC for over 18 years. Over the years, I have worked front desk, and for the intake department as well as my most recent role in the billing department. I am grateful to me teammates who make coming into work enjoyable!

She/Her

Debbie

Office Manager

I’ve worked for PHC for 19 years. I love the therapists I work with on the first floor and I also like interacting with the patients. I want them to feel comfortable from the first time they walk through the door.

She/Her

Kelly

Operations Director

Bio Coming Soon

She/Her

Cheryl

Administrator

I have worked at PHC for 21 Years.  Most of my  co-workers have been here for the same amount of time or more.  They are like family to me.   I Post Insurance and Client Payments to Clients accounts.